This section outlines the procedures and policies governing product complaints, claims, and dispute resolution for purchases made through bricohomax.com (the “Website”), operated by Mare S.R.L. (“Company”, “we”, “us”, or “our”).
We are committed to ensuring customer satisfaction and handling complaints in a fair, transparent, and efficient manner, in accordance with applicable consumer protection laws.
Customer satisfaction is a priority. If you are not satisfied with a product or experience an issue with your order, you have the right to submit a complaint or request assistance.
We aim to resolve complaints promptly, fairly, and in compliance with applicable legal requirements.
Customers may submit complaints related to:
• Damaged products received
• Defective or non functioning products
• Incorrect items received
• Missing items from an order
• Delivery issues
• Product quality concerns
• Order processing errors
• Billing issues
To submit a complaint, customers must contact us using the following contact details:
Email: info@bricohomax.com
Customers should include:
• Full name
• Order number
• Description of the issue
• Supporting evidence (photos, if applicable)
Providing accurate and complete information helps ensure faster resolution.
Upon receiving a complaint, the Company will:
• Review the complaint
• Evaluate supporting documentation
• Verify order details
• Determine appropriate resolution
We may contact the customer to request additional information.
Depending on the nature of the complaint, resolution may include:
• Replacement of the product
• Repair of the product
• Partial refund
• Full refund
• Other appropriate corrective action
Resolution will be determined at our reasonable discretion and in accordance with applicable consumer protection laws.
We aim to review and respond to complaints within a reasonable timeframe.
Resolution time may vary depending on:
• Nature of the complaint
• Availability of information
• Investigation requirements
We strive to resolve complaints as quickly as possible.
Customers must:
• Provide accurate information
• Cooperate with the complaint investigation
• Provide requested documentation
• Follow instructions provided by customer support
Failure to provide necessary information may delay or prevent resolution.
We reserve the right to refuse complaints that:
• Are fraudulent
• Are abusive
• Lack sufficient evidence
• Violate our Terms and Conditions
We may investigate suspicious claims.
Customers are entitled to legal warranty rights under applicable consumer protection laws.
These rights are not affected by this policy.
To the maximum extent permitted by law, the Company shall not be liable for:
• Improper use of products
• Damage caused by misuse
• Unauthorized modifications
• External causes beyond our control
If a dispute cannot be resolved through customer support, customers may pursue resolution through applicable legal channels.
Consumers within the European Union may access the European Commission Online Dispute Resolution platform.
This policy is governed by the laws of Italy and applicable European Union regulations.
For complaints or disputes, please contact:
Mare S.R.L.
Via Filippo Saporito 54
81031 Aversa (CE)
Italy
VAT Number: IT04826710610
Email: info@bricohomax.com
Website: bricohomax.com