This Right of Withdrawal Policy describes the conditions, procedures, and rights of customers who wish to withdraw from a purchase made through bricohomax.com (the “Website”), operated by Mare S.R.L. (“Company”, “we”, “us”, or “our”), in accordance with applicable European Union consumer protection laws, including Directive 2011/83/EU on consumer rights.
If you are a consumer located within the European Union, you have the legal right to withdraw from your purchase without providing any reason within fourteen (14) calendar days from the date on which you receive the product.
This right applies only to consumers and does not apply to purchases made by businesses or professional entities.
The withdrawal period expires fourteen (14) days after:
• The day you receive the product, or
• The day a third party designated by you receives the product, other than the carrier
If the order includes multiple products delivered separately, the withdrawal period expires fourteen (14) days after receiving the last product.
To exercise your right of withdrawal, you must inform us of your decision by means of a clear written statement sent by email.
You may contact us using the following contact information:
Email: info@bricohomax.com
Your request should include:
• Full name
• Order number
• Product name
• Date of delivery
• Clear statement of withdrawal
You may use your own wording as long as your intention to withdraw is clearly stated.
If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery, without undue delay and no later than fourteen (14) days from the date we are informed of your withdrawal.
We may withhold reimbursement until we receive the returned goods or until you provide proof of return shipment, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
You will not incur any fees as a result of the reimbursement.
You must return the goods without undue delay and no later than fourteen (14) days from the date you notify us of your withdrawal.
The deadline is met if you send back the goods before the fourteen (14) day period has expired.
Returned products must be sent to the return address provided by our customer support team.
Returned goods must:
• Be in original condition
• Not be damaged
• Not show excessive wear
• Include original packaging where possible
• Include all accessories and components
You are responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Unless otherwise specified, customers are responsible for return shipping costs.
Return shipping costs are non refundable unless required by law.
All returned products are subject to inspection upon receipt.
We reserve the right to refuse refunds if returned goods do not meet return conditions.
The right of withdrawal may not apply to certain categories of goods, including:
• Products damaged by misuse
• Products not returned in original condition
• Products showing excessive wear
• Products returned beyond the withdrawal period
Exceptions are applied in accordance with applicable laws.
Refunds will be processed within fourteen (14) days after:
• Receiving the returned product, or
• Receiving proof of return shipment
Processing times may vary depending on payment provider policies.
This Right of Withdrawal Policy does not affect your statutory rights under applicable consumer protection laws.
Consumers retain all rights granted under applicable laws.
We reserve the right to refuse withdrawal requests in cases of:
• Abuse of withdrawal rights
• Fraudulent activity
• Violation of Terms and Conditions
For withdrawal requests, please contact:
Mare S.R.L.
Via Filippo Saporito 54
81031 Aversa (CE)
Italy
VAT Number: IT04826710610
Email: info@bricohomax.com
Website: bricohomax.com