This Refund Policy describes the conditions, procedures, timelines, and eligibility requirements for refunds related to purchases made through bricohomax.com (the “Website”), operated by Mare S.R.L. (“Company”, “we”, “us”, or “our”).
This policy is established in accordance with applicable consumer protection laws, including Directive 2011/83/EU on consumer rights, and is intended to ensure transparency, fairness, and compliance with ecommerce regulations.
Customers have the right to request a refund within fourteen (14) calendar days from the date on which the product is received.
This period begins on the day the product is delivered to the customer or to a third party designated by the customer, other than the carrier.
Refund requests submitted after this period may not be eligible, except where required by applicable law.
Customers may be eligible for a refund under the following circumstances:
• The customer exercises the legal right of withdrawal within 14 days
• The product is returned in accordance with applicable return conditions
• The product is defective or damaged upon arrival
• The incorrect product was delivered
• The order was canceled before shipment
• The product cannot be delivered due to verified logistical issues
All refund requests are subject to verification and approval.
After submitting a refund request or withdrawal notice, customers must return the product within fourteen (14) calendar days.
Failure to return the product within this timeframe may result in denial of the refund where permitted by law.
Customers are responsible for ensuring the product is properly returned.
Returned products must meet the following conditions:
• Returned in original condition
• Free from damage caused by misuse
• Complete with all components and accessories
• Not altered or modified
• Properly packaged for safe return
Customers are responsible for any reduction in value caused by handling beyond what is necessary to establish the nature and functionality of the product.
Upon receiving a refund request, we will:
• Verify order and delivery information
• Review eligibility criteria
• Inspect returned products when applicable
• Evaluate compliance with this Refund Policy
We reserve the right to request additional information, including photos or documentation.
Refund approval is granted only when eligibility conditions are met.
Once the refund request is approved, refunds will be processed within fourteen (14) calendar days.
Refunds may be issued:
• After receiving the returned product, or
• After receiving valid proof of return shipment
The exact processing time may vary depending on payment providers and financial institutions.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise required by law.
Refund methods may include:
• Credit card refund
• Debit card refund
• Electronic payment refund
We do not issue refunds using alternative methods unless required.
Original shipping costs may be refunded where required by applicable law.
Return shipping costs are generally the responsibility of the customer unless:
• The product is defective
• The product is damaged upon delivery
• The incorrect product was delivered
Shipping fees may be non refundable in other cases.
If a product is received damaged or defective, customers must notify us within a reasonable timeframe after delivery.
Customers must provide:
• Description of the issue
• Supporting evidence such as photos
We may offer:
• Replacement
• Repair
• Full or partial refund
Resolution will be determined in accordance with applicable law.
If the wrong product is delivered, customers must notify us promptly.
We will review the case and provide appropriate resolution, including replacement or refund.
Orders may be canceled before shipment.
If an order is canceled before shipment, customers are entitled to a full refund.
Orders already shipped must follow return procedures.
Refunds may not be granted in situations including but not limited to:
• Refund requests submitted after 14 days
• Products returned in unacceptable condition
• Products damaged due to misuse
• Products intentionally damaged
• Fraudulent refund requests
• Abuse of refund policy
Refund eligibility is determined in accordance with applicable law.
To protect against fraud, refund requests may be investigated.
We reserve the right to refuse refunds in cases involving:
• Fraudulent claims
• False information
• Policy abuse
We may take additional action where necessary.
Customers are encouraged to contact us directly to resolve any issues before initiating chargebacks.
We are committed to resolving disputes fairly and efficiently.
Improper or fraudulent chargebacks may result in account restrictions.
This Refund Policy does not limit or exclude any rights granted under applicable consumer protection laws.
Customers retain all statutory rights under applicable law.
We reserve the right to modify this Refund Policy at any time.
Changes will be published on this page and become effective upon publication.
For refund requests or questions, please contact:
Mare S.R.L.
Via Filippo Saporito 54
81031 Aversa (CE)
Italy
VAT Number: IT04826710610
Email: info@bricohomax.com
Website: bricohomax.com