This Warranty and Replacement Policy outlines the terms and conditions governing product warranties and replacement procedures for purchases made through bricohomax.com (the “Website”), operated by Mare S.R.L. (“Company”, “we”, “us”, or “our”).
We are committed to providing products that meet quality standards and ensuring that customers receive appropriate support in the event of defects or product issues.
This policy operates in accordance with applicable consumer protection laws, including relevant European Union regulations.
All products sold through our Website are covered by the legal warranty of conformity as provided under applicable consumer protection laws.
This warranty covers defects in materials, manufacturing, or functionality that exist at the time of delivery.
The warranty ensures that products:
• Match their description
• Are fit for their intended purpose
• Function as reasonably expected
• Meet reasonable quality and performance standards
The legal warranty period applies in accordance with applicable law and begins on the date the product is delivered to the customer.
Customers are encouraged to report any defects as soon as they are discovered.
Delays in reporting may affect eligibility for warranty services where permitted by law.
Warranty coverage applies only where:
• The product was purchased from our Website
• The defect was not caused by misuse or improper handling
• The defect was not caused by external damage
• The product was used under normal conditions
Proof of purchase is required for all warranty claims.
Warranty coverage does not apply to defects or damage caused by:
• Improper use
• Negligence
• Accidental damage
• Unauthorized modifications
• Improper storage
• Improper maintenance
• Normal wear and tear
Damage resulting from external causes is not covered.
To request warranty service, customers must contact us using the following contact information:
Email: info@bricohomax.com
Customers should include:
• Full name
• Order number
• Description of the issue
• Photos or documentation if available
Providing complete information helps ensure faster resolution.
Upon receiving a warranty request, we will:
• Review the claim
• Verify purchase details
• Evaluate the reported defect
• Request additional information if necessary
We reserve the right to inspect returned products before approving warranty service.
If a product defect is confirmed, we may, at our discretion and in accordance with applicable law:
• Replace the product
• Provide an equivalent replacement
• Offer repair where applicable
• Provide a refund where appropriate
Replacement products may be identical or equivalent.
Replacement may be provided only if:
• The defect is verified
• The claim meets warranty conditions
• The product has not been misused
Replacement is subject to product availability.
Customers may be required to return the defective product.
Returned products must not be intentionally damaged or altered.
Failure to return the product when requested may result in denial of warranty service.
Shipping arrangements may vary depending on the nature of the claim and applicable law.
Further instructions will be provided by customer support.
All returned products may undergo inspection.
We reserve the right to refuse warranty claims that do not meet eligibility requirements.
To the maximum extent permitted by law, Mare S.R.L. shall not be liable for:
• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business
This limitation does not affect rights provided under applicable consumer protection laws.
We reserve the right to deny warranty claims in cases involving:
• Fraudulent claims
• False information
• Abuse of warranty rights
We may investigate suspicious claims.
This policy does not limit or replace statutory consumer rights.
Customers retain all rights granted under applicable laws.
We reserve the right to update this Warranty and Replacement Policy at any time.
Updates will be published on this page.
For warranty or replacement requests, please contact:
Mare S.R.L.
Via Filippo Saporito 54
81031 Aversa (CE)
Italy
VAT Number: IT04826710610
Email: info@bricohomax.com
Website: bricohomax.com